Returns & Exchanges

At ARCH Art Supplies, we want you to be fully inspired by your purchase; if a product doesn't meet your creative needs, you can return it within 30 days of receipt. All returned items must be in their original, unopened packaging and in sellable condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the list of items you wish to return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely pack the unused art supplies in their original packaging, ensuring delicate tools and mediums are well-protected for transit.

• 3.
  Ship to ARCH

  Affix the provided shipping label or use your preferred carrier to send the package back to our main distribution center.

• 4.
  Receive Your Refund

  Once our team inspects the items, we will process your refund to your original payment method within 5 to 7 business days.